Privacy Policy

This Privacy Policy describes how Freshslice Pizza ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at freshslicepizza.com, use our mobile application, or otherwise interact with us. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, phone number, delivery address, and payment information.
• Order Information: When you place an order, we collect details about the items you purchase, delivery instructions, and payment information.
• Contact Information: When you contact customer service or fill out forms on our website, we collect your name, email address, phone number, and any other information you provide.
• Survey Responses: When you participate in surveys or promotions, we collect your responses and contact information.
• User-Generated Content: When you post reviews, comments, or other content on our platforms, we collect the information you provide.

Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

• Device Information: We collect information about the device you use to access our services, including the hardware model, operating system, unique device identifiers, and mobile network information.
• Usage Information: We collect information about your interactions with our website and app, such as the pages or screens you view, the time spent on those pages, navigation paths, and search queries.
• Location Information: With your consent, we collect precise location information from your device to provide location-based services such as finding nearby restaurants and delivery options.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more information, see our "Cookies and Similar Technologies" section below.

Information We Collect from Other Sources

We may also obtain information from other sources, such as:

• Social media platforms when you interact with our content or link your account to our services
• Business partners, such as payment processors and delivery services
• Publicly available sources

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivering food and processing payments
• Create and maintain your account
• Provide, maintain, and improve our services
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Freshslice Pizza and others
• Personalize your experience and deliver content and product and service offerings relevant to your interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Comply with legal obligations

How We Share Your Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With Service Providers: We share information with vendors, service providers, and consultants that perform services on our behalf, such as payment processors, delivery services, customer support, and analytics providers.
• With Franchisees: We share information with our franchise operators to fulfill orders, provide customer service, and for marketing purposes.
• With Business Partners: We may share information with business partners to provide you with products or services that may interest you.
• For Legal Reasons: We may share information in response to a legal request if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• To Protect Rights and Property: We may share information if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Freshslice Pizza or others.
• In Connection with a Transfer of Business: We may share information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share information with your consent or at your direction.
• Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

Cookies and Similar Technologies

We use cookies and similar technologies (such as web beacons and pixels) to collect information about your browsing activities and to distinguish you from other users of our website. These technologies help us to provide you with a good experience when you browse our website and also allow us to improve our services.

Cookies are small data files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages visitors go to most often and if they receive error messages from web pages. These cookies don't collect information that identifies a visitor.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
• Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns.

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience.

Your Choices

Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us at [email protected]. Note that we may retain certain information as required by law or for legitimate business purposes.

Marketing Communications

You may opt out of receiving promotional emails from Freshslice Pizza by following the instructions in those emails or by adjusting your communication preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications

With your consent, we may send promotional and non-promotional push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Location Information

You can prevent us from collecting precise location information by denying or removing location permissions in your device settings, but this may limit your ability to use certain features of our services, such as finding nearby restaurants.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

International Data Transfers

Freshslice Pizza is based in Canada and the information we collect is governed by Canadian law. If you are accessing our services from outside of Canada, please be aware that information collected through our services may be transferred to, processed, and stored in Canada or other countries where our servers are located. By using our services, you consent to the transfer of your information to Canada and other countries which may have different data protection laws than those in your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the changes becoming effective. We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Freshslice Pizza
5 Abbie Road North
Jayden, BT5 5ED
Canada
Email: [email protected]
Phone: +445254871907